o Performed reference interviews in-person, over the phone, and via online chat with a variety of patrons, ranging from community members to tenured faculty. o Assisted patrons in computer troubleshooting; worked mainly with Microsoft Office 2010, various online browsers, BlackBoard, ScanPRO software, and service stations for visually-impaired users. o Taught students how to effectively utilize online databases in their research; major database vendors include Gale, FirstSearch, ProQuest, EBSCO and Lexis-Nexis. o Gained particular experience in working with students and faculty from the social work and education programs; utilized major databases like ERIC, CQ Researcher, and PsycINFO, in addition to evidence-based practices resources like the Cochrane Library and Campbell Collection. o Assisted university librarians with collection development projects, including sorting gift collections.
o Developed classification systems and research guides for antiques and 3-D art objects resulting in a substantial increase in efficiency and profitability within the department. o Managed all aspects of customer service, dealing directly with high-level clients in person, over the phone, and online.
o Developed educational curricula for after-school English classes of five to 15 students.
o Led classes of forty-five students in hour-long English conversation classes. o Developed teaching materials utilizing Microsoft PowerPoint presentation software.
o Assisted in migration of image-related data into the Madison Digital Image Database.
o Managed all digital collections, including all e-book content, the Kazakh Language Collection, and the Central Asian Collection; uploaded content to library portal, managed document metadata (following Dublin Core standards), and evaluated use statistics. o Developed policies for the institutional repository and the Digital Centre; acted as an advisor for the development of circulation policies relating to e-readers and digital content. o Founded and co-chaired the User Experience Committee; recruited committee members, developed mission statement and goal timeline, and ran monthly meetings. o Performed all collection development for the areas of Anthropology, Sociology, Psychology, Fine and Performing Arts and Economics. o Created subject-specific Libguides for liaison areas. o Conducted instruction sessions for the School of Humanities and Social Sciences.
Master of Science
Bachelor of Arts
Concentration: History of Art and Visual Culture
Digital Services, Academic Librarianship, Academic Libraries, Tech, Technology in Libraries, Emerging Technologies, Digitization
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